Peter Springett

  • Follow the Brits

    Every now and then you do have to take your hat off to a new mash up.

    This time the cunning people at Vodafone have hooked up with Ben Marsh who created the #uksnow map a few months ago. The new map uses Twitter hash tags to create a map that shows where Brits plan to take their 2009 holidays. 

    The smart bit? You simply update your Twitter account with with the #ukhols tag along with a holiday destination.  But you are also asked to enter age, gender and postcode. Valuable data for Vodafone, which is using the site to promote changes to roaming charges this summer.

    It's also significant that in the wake of the recent Harvard report into Twitter usage, one global organisation is using a smart campaign to promote an offer AND capture reliable Twitter demographic data. As Steve Ellis points out in his recent post, its all about understanding rather than broad perceptions.

    Disclosure: Vodafone is a client, but not this part of their business.

     

  • Fails and sales

    I really liked this post by Jennifer Leggio describing her least favourite social media marketing campaigns so far this year.

    The old rules rule so to speak. Don't make lame gags about sex and death (House, Quiznos), don't insult your audience (Pizza Hut) and most of all, don't lead with the tool and then fail to reach your community (Skittles).

    Jennifer's article also shows the wisdom of hindsight. The BurgerKing/Facebook campaign had little take up from its target audience. Although to be fair it generated plenty of electronic column inches.

    There's also some wise reflection on the whole Motrin episode where the backlash itself is presented as the fail. The consensus appears to be that in spite of the sound and fury, the impact on sales was minimal.

  • Journalism: the next generation

    Back posting after a month or so. What happened? Six weeks out of the loop these days and it might as well be 60 years or more in terms of online content. But sometimes there's value in looking at events over longer intervals of time. It's clear, for example, that the debate about print journalism has moved from extinction to evolution. I liked these articles that illustrate how journalism schools plan to train the next generation of hacks. School of Journalism to require iPod touch, iPhone for students: http://tinyurl.com/cgqukn A new generation of entrepreneurial journalists is emerging: http://tinyurl.com/cqdl5z Finally, if you're a student How to Afford a Kindle DX: Wait Three Years, Stay Away From Beer: http://tinyurl.com/p9xdzv
  • Strength in numbers

    I liked this article from The Times. Journalists never miss an opportunity to take a shot at management speak and the current crisis means that the fish aren't even wriggling at the bottom of the barrel any more.

    But there's a good lesson here for business copy writers. Recently I've been working in a sector that typically lags behind when it comes to technology deployments. The copy that we wrote for the same client three years ago used sustained growth in other industries as an argument for introducing comparable systems to their sector.

    These analogies won't really wash any more, so I'm going back to the numbers. The irony of the Times article is that while management jargon is forever under scrutiny, that other  business mantra: 'everything can be measured' is more relevant than ever. In other words, writers will have to be more comfortable with formulas, spreadsheets, tables and charts. Anything that weighs down the prose with the ballast of data.

    Fortunately most of our writers have a good grounding in the basics. But as of today, we're all going back to school, and here's a good place to start.

     

  • When will capitalism have its Berlin Wall moment?

    Where were you when the Berlin Wall came down? Apologies to anyone under the age of 25 or so, but it was an unforgettable moment, reinforced by the images of Berliners vigorously demolishing the barrier that symbolised the cold war.

    So when will the current crisis have its 'where were you' moment? Perhaps our news channels are so fragmented that such episodes will never occur again. Alternatively, it's already happened but we're still waiting for hindsight - and the archive libraries - to remind us how to remember.

    When my glass is half full, I reckon that the only such moments in recent months occured on November 4 last year and January 20.  

    When things aren't so bright I figure that it just hasn't happened yet. Will Downing Street Twitter the nationalisation of RBS? Let's hope not.

  • Velvet glove hides credit-crunch punch

    I've been scratching my head of late, wondering how else the economic crisis will affect content in 2009.

    So how about this ad from Hyundai that aired during the Superbowl last night?

    In short: "If you can't keep up your repayments we will take your car back. But that nice man with a husky voice will be the one on your doorstep at 3am. Sub-Nick Drake soundtrack extra."

    Businesses know that customer relationships will stretch to breaking point this year, and the smart ones are getting their retaliation in early. More of the same to come, I fear.

     

  • Green business strategies: sustainable or ripe for the chop?

    Apologies for the delay in posting recently. I'm still recovering from the shock of discovering that servers in datacentres run on electricity and aren't powered by the Internet pixies.

    Anyway, now that I'm offsetting my online searches by drinking cold tea, it's interesting to note that our clients are increasingly paying attention to the environmental concerns of their customers.

    I'm the first to admit that I thought green strategies would go out of the window with the credit-crunch bathwater, but it seems that today more and more businesses equate environmental awareness with operational excellence.

    To put it more bluntly, cutting back on energy consumption reduces costs, while increasing accountability to stakeholders from investors, to government to citizens.

    It's certainly a diverse and challenging topic when it comes to delivering content. To paraphrase one client in charge of sustainability: "When I go to talk to the COO, I want you to make sure that he doesn't look at me like a tree-hugging loon."

    Joking aside, it means that we have to understand - in depth - the implications for industries as diverse as hardware manufacturers, software, government, logistics and hosted service providers.  

    It also means that we now have an experienced sustainability practice that is delivering white papers, evidence and online content explaining how environmental awareness and business can now go hand-in-hand.

    And not a pixie in sight.

  • New year predictions for print make chilling reading

    As Steve Ellis points out in his post earlier today, some 75 percent of UK internet users have used the web to look up the news (third only to using a search engine and carrying out online banking). No surprises then at the cluster of articles in the past few days anticipating the demise of the traditional print/advertising model.

    Firstly the Spanish language free newspaper Hoy New York ,which is moving to a digital only edition. Of course it's not just the freebies or locals that are feeling the chill. The Atlantic draws attention to the financial plight of the New York Times, a perennial subject for print doomongers. Who incidentally predict that even the arrival of front page advertising won't be enough to save one of the most famous names in journalism. Then there's a Darwinian take on the whole messy business back at All Things Digital.

    As for the individual or individuals contributing to the demise of the printed page, look no further than the business that's sucking up all that there advertising. Here, Erich Schmidt, CEO of Google, laments the dilemma of the dailies, but offers few convincing words of consolation.

     

  • A time for giving and receiving (but certainly not pushing)

    Christmas is a great time for reflection. No more so than if you work with your head in an increasingly fluffy cloud of digital content. For those of us lucky to be with our extended families, the Winter holiday forces you to spend time in the company of people who have their technology toes on the ground,and use the internet at their convenience, not every twittering minute of the day.

    Which is why this story caught my eye this afternoon. It's a survey that reveals that more people use the internet to keep up with the latest news than ever. As reported by John Paczkowski in All Things Digital, "40 percent identified the Internet as their primary source for national and international news. Thirty-five percent identified newspapers and 70 percent identified television."

    Sounds impressive, but this is very much a 'dog bites man' moment.  I reckon it's a safe guess that most people still read their internet newspapers in the same way they read traditional print media. That is, they open the pages, read, link out to another story, and that's about it. There's no real behavioural shift and certainly little use of RSS readers and any other push model. The numbers are impressive, it's just that we're still very much in the Web 1.0 (if that's the expression) world, especially when you are home for the holidays.

    Again, it's important not to get all smug about the fact that those of us in the media were getting our news this way half-a-dozen years ago or longer. The reason that there's a mass online readership today is that the technology is now cheap, it works, and there's a vast amount of authoratative content out there being updated minute-by-minute. So let's be grateful for this achievement, just for a moment. And here's wishing for a little less hype in 2009. We can but hope.

     

  • Can you see what they've done here?

    There's more than one way to take advantage of the recent decision by the UK government to cut the standard sales tax (VAT) by 2.5 percent. So hats - and crew neck sweaters - off to West London's finest mail order clothing store Boden:

     

    I'm not a fan of Boden's preppy style, but I love the sheer efficiency of this ad, which arrived in my inbox this morning.

    It looks like someone grabbed the idea, and ran with it some time after 15.30 GMT yesterday. What I also like is that it looks like a quick job, maybe by just one creative with his or her eye on the clock. "Here's the copy Toby. Now go find me a stock shot of the Houses of Parliament. And grab me a latte macchiato while you're at it." Brilliant.

  • Chuffed to bits

    Apologies for the quality of the mobile phone photo, but when I read this paragraph in a UK railway station, just south of London, my heart leapt. It's the little things that bring delight to copywriters, especially when the organisation in question has been guilty of countless crimes against the English language.

    It doesn't say very much, but that's the point. Back in the day, it would have taken 10 paragraphs of jargonese to get you to a timetable of mindbending complexity before you even realised that there were two trains per hour.

    Instead, here are 25 words and apart from the proper nouns, there are only two words of more than one syllable.

    It's easy to read, informative and helpful. So why don't we see more copy like this the length and breadth of the railways? Why do we have to 'alight here' when we could simply 'get off the train'? Perhaps the Plain English Campaign has found a friend in deepest Surrey. People of Bookham, be proud.

     

  • Annoying phrases and some choice words

    Here's another hardy perennial hot off the press at Oxford University. This time a list of annoying phrases used in everyday speech and the workplace.  A lot of them probably crop up in marketing conversations too, although expect 'conversations' in this context to make the list by the end of next year.

    All your favourites are there: 'At this moment in time', 'Absolutely', and '24/7'. I'd also pick out, 'With all due respect', which translates roughly as, 'You are a complete idiot, and here's why'.

    Rest assured there's no preaching in this article and I'm as guilty as anyone. If you ever play catchphrase bingo with me, there are a couple of statements that belong on your scorecard, including the increasingly redundant, 'I know I sound like a broken record'.

    But at the end of the day, a good blog requires team players who work hard and play hard. I'd like your most annoying phrases now - no need to park this conversation or take it offline. The door is always open and I'm all ears. Over to you.

  • Help, I'm being followed by a dead artist

    Back in London this weekend I was persuaded to visit the Rothko exhibition at Tate Modern. It was a good show, but with a bizarre and slightly sinister follow up.

    About 24 hours later I acquired another Twitter follower, this time a Mr Mark Rothko. A quick dash to his posts revealed that the artist, who died in 1970, is still hard at work in his studio and posting updates to 30-odd followers.

    So what's sinister about all this? Not the presence of deceased celebrities on Twitter for sure. A quick search reveals Dr Benjamin Spock and Anais Nin amongst others haunting the Twittersphere  - no doubt sharing cloud computing anecdotes with Francis Bacon and Stirling Moss.

    I'm more perturbed by the way in which I'm being haunted just a day after visiting the show. I can't believe that this is coincidence any more than I believe that one of the world's most accomplished abstract-expressionists has chosen to channel his oeuvre from beyond the grave via the world's fastest growing presence awareness application.

    So what's the answer? I paid for the exhibition tickets with my credit card and I think my name appeared on the ticket. Did someone eyeball these details? Is this a cunning marketing exercise by Serota and co? No answer so far from Tate Modern press office, which remains curiously silent on the topic. Spooky.

     

     

     

  • The art of marketing

    Germaine Greer, the old devil, wades into the Robert Hughes/Damien Hirst feud in today's Guardian. For fear of oversimplifying, this particular spat trades on the fact that Hughes's artistic sensibilities have been roughed up by an upstart who doesn't even make or paint his own works. And then ships slipshod products to a gullible marketplace.

    As Greer says: "His undeniable genius is to get people to buy them. Damien Hirst is a brand, because the art form of the 21st century is marketing. To develop so strong a brand on so conspicuously threadbare a rationale is hugely creative - revolutionary even."

    I've always been a bit of a fan of Hirst's work. At times it can be cynical, superficial and shoddy, even. But it's never dull. And I reckon Greer got it right. There's fun to be had watching someone play the market with overvalued, messy, misunderstood products. And certainly a darn sight more harmless than events in the financial system last week.

    You can read the rest of the article here.

     

  • Life, the universe, etc

    It was my birthday last week. I’m well beyond counting but the number was significant in a nice way. Modesty prevents me from stating the truth, but the digits added up to six. I reckon I should let you do the maths.

    If you need another hint, how about the Large Hadron Collider? I’ve seen enough black hole gags this past week to take me from here to eternity. But the best ones definitely involve Deep Thought, the supercomputer imagined by Douglas Adams in ‘The Hitch Hiker’s Guide to the Galaxy’. 42 black holes in Blackburn Lancashire indeed. Actually if you are interested in this stuff, check out the Elegant Universe by Brian Greene. It makes things a lot clearer, even to this layman.

    The other news is that I've just moved to Germany. Relocation is always an opportunity to reminisce and the journey to Bonn took me back more than 20 years to when I last lived abroad in France. Like now, I was only about 400 miles from the UK, but I might as well have been on the other side of the world when it came to staying in touch with Blighty.

    Like many of a certain generation, I’m proud of the fact that I can bore for England on the subject of life before email and the simple pleasures of posting letters and drawing water from a well. Ah, the thrill of booking a five minute international phone call with your folks in Singapore every Christmas. The wonder at paying £1 a minute for the privilege. How we counted our blessings as we counted our pennies.

    But that, surely, is the point. If I could whizz back a couple of decades and demonstrate a video call on my laptop there’d certainly be many raised eyebrows. But a few shrugs of the shoulder too. After all, we were promised this sort of thing at the start of the last century:

     But if I told them that once you had the computer and a connection, you could see and talk to your pal on the other side of the world – for nothing – then they really would be amazed. You can buy a jet pack today, but it will set you back nearly a quarter of a million dollars if you get my drift.

    Still, I’m not all that optimistic about time travel. Although a free Tardis with your phone line probably sounds no more absurd than a free computer to someone living in the 80s. But give me hindsight over time travel any time. Far less stress on the hadrons.

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