Peter Springett

  • Was Jay-Z any good at Glastonbury? Ask Summize.com

    With all the controversy around Jay-Z's appearance at Glastonbury this year, I listened briefly to the news this morning to find out how he went down.

    The results - at least through the traditional channels - were disappointing. BBC sat on the fence all morning describing a 'mixed response' backed up by a few random vox pops from last night.

    So I tried Summize.com, a neat way of searching Twitter. And a good example of how you can survey an audience and get a spontaneous response in near real time.

    In just five minutes the picture was clear. Across the entire performance comments were 70:30 in favour. Although this was closer to 50:50 at the start before the naysayers switched off or went back to the campsite to play with their glo-sticks.

    This morning most of the views have been on i-Player. Generally comments are positive, with lots of focus on the homage to a certain Beatles tribute band at the very beginning of the set. And plenty of disappointment that the much-rumoured duet with Mrs Z failed to transpire.

    P.S. Credit to the beeb. After all they started the whole Jaygate storm with Colin Paterson's infamous interview with Noel Gallagher. Didn't really kick start ticket sales though, did it?

     

  • Nasa to Phoenix: stop twittering, start scooping

    In a move that reflects the increasingly prickly debate over the role of social media in the workplace, Nasa has ordered the Phoenix Mars lander to cut back on its social media activities and ‘get on with some real work’.

    Since Phoenix landed in the northern polar region of Mars, scientists at the mission centre at the University of Arizona have become increasingly perturbed by the remote explorer’s obsessive use of Twitter and other social media tools to keep its followers up to date on arm movements, location and the new Windows 7 UI.

    “We tried asking Phoenix about the icy substrate observed last Thursday,” says Alan McEwan, Communications Director, Nasa. “But all it wanted to talk about was the Yahoo reorg and the latest valuation of LinkedIn.”

    McEwan is increasingly concerned about the impact of social media on the lander’s productivity. “It’s there to dig deep into the Martian soil and search for evidence of microscopic life. Instead it has posted yet another set of dull snaps of rocks and stuff. And sent 250 updates to Twitter. Viking’s photos were rubbish as well, but at least we knew it wasn’t wasting time obsessing about the number of its followers.”

    McEwan has warned Phoenix that it needs to get back to billable work. “Who the heck is interested in entries like ‘I’m looking forward to moving my arm today.’ The wretched machine is posting more fuzzy photos than a whistle-blower in an iPhone factory.”

    In response, Phoenix says that it needs to stay abreast of the latest developments in social media as microblogging, RSS and community platforms will play a critical role in future exploration of the solar system. Speaking to TNM Phoenix says: “Interplanetary Exploration 2.0 has a secure business model and a clear roadmap towards the monetisation of content.”  Pressed further to describe this activity, Phoenix said, “It’s not possible to say exactly when or how, but Robert Scoble says so, so it must be true."

  • Would you trust this company with your corporate intranet?

    Put your ears to the ground. Hear that rumble, like the sound of galloping hooves rapidly approaching? That, my friends, is the sound of the system catching up.

    Here's a good example from the New York Times. LinkedIn, the 'social network for professionals', plans to offer companies a sub-set of services that employees can use to collaborate on internal projects and share information. In other words, a corporate intranet with 2.0 bells and whistles.

    You couldn't find a better metaphor for the future of online content and communities.

    Because LinkedIn, like its more frivolous social networking cousins, is very much a manifestation of the 'me' web generation. It's where you go to build your personal brand and capture some of that there online real estate.

    Now that the very tools we use to promote ourselves are being offered to our employers, it will be interesting to see who opts in and who opts out. Assuming, of course, you are given the choice.

    And sorry for the cynicism, but wasn't it always obvious that anyone who was going to make a buck from this social networking lark was going to sell us back to the system?

    On a personal note, I reached for the brandy and the service revolver when I read this: "The average age of a LinkedIn user is 41, the point in life where people are less likely to build their digital identities around dates, parties and photos of revelry".

    So true, so true.

     

  • Visualisation, visualisation, visualisation

    One of the biggest challenges facing a technology writer is making the abstract as real and immediate as possible. Bits, bytes, networks, software, data. Scalability, security, availability and usability. The list goes on. Back in the good old days we used to send writers down to the Metia IT room and get them to look at servers occupying measurable space in the physical world. Which was fine until virtualisation technology started taking over the data centre abstracting everything.

    So we'll take every opportunity to get a clear view of what we're writing about. If you can't pick it up, you should be able to look at it. Get your clients and their customers to send you physical architecture diagrams, schematics and screen shots. Or use your imagination. See the world through the eyes of a field engineer or a police sergeant as they switch on a 3G mobile device.

    One of our writers took this approach one step further when writing an article on a new global logistics customer. In the space of two paragraphs she had to describe the shipping gateway at a major American airport. Using one of the popular mapping applications she was able to zoom down to the docking ports, study the railway link to the airport and get a clear idea of the scale of the operation. Rendering buildings in 3D really put things into focus - the copy was even sharper.

    By the way we tried this out with Google Earth and Microsoft Virtual Earth. Google was slightly faster to the address, Microsoft had better images, especially in 3D.

  • Medium or message? Twitter makes its own news

    Twitter is back in the news today, this time for its coverage of the earthquake in Sichuan Province, China.

    Robert Scoble is leading the charge claiming that Twitter and other web 2.0 suspects are ahead of the news agencies, CNN and others. Rory-Cellan Jones at the BBC provides a good assessment of what's happening on his blog.

    But I'm not so sure. Take Twitter itself. There's a filter on earthquake tweets at summize.com. If you've got time to sift through the noise there are good first-hand accounts and the videos and photos are startling.

    But you still need someone (not something) to mediate and make sense of what's going on. If you ever needed reminding about the difference between information and news, here is the perfect example. And the irony is that it's not Twitter that I turn to for the latest, it's the alpha-bloggers who become the focal point for a breaking story. 

    As a footnote, there's plenty of chat about who posted the news first, a typical contest on the web wires these days. Scoble says that he was tweeting about the earthquake as it was happening. Impressive, I suppose, but probably not that much of a consolation to the people of Sichuan Province right now.

     

     

  • Soap-style health tips burst the Web 2.0 bubble

    I really like the NHS Choices magazine that I picked up at my local General Practitioner recently.

    Cover up the logo in the top right-hand corner and you could be looking at any of the mass-market lifestyle magazines that have dominated newsagents in the past five years or so.

    The headlines: "Drinking Nearly Cost Me My Son", "Does Size Really Matter" are straight out of the Heat/Grazia school of copywriting. And the articles are well written too. Most are tabloid-style dramas involving all the usual suspects including drink, sex, food and dieting.

    Of course it's a smart move to target a largely female audience with a handbag-sized format magazine. In most families, women whether choosing to work or look after their children, have a significant influence when it comes to health and other lifestyle choices.

    As well as being a reminder of the power of the mass-media to influence attitudes and social behaviour - no surprise that the cover star is a soap-star actress - it should also shake the rest of us out of our Web 2.0 bubble.

    If you want to see how far the mass Internet audience is behind the FriendFeed generation, take a look at the www.nhs.uk web site. The interactive element isn't bad, but will it have as much influence as a handbag format magazine? I doubt it.

  • Everyone's a writer (Part 23)

    Content seems to matter to everyone these days. About five years ago the conversation with expecting parents inevitably focused on names for our newborns and how easy it would be to find a corresponding url. Even then we had to get out more.

    All that has changed. No because in the intervening few years we suddenly discovered that blending work with home life could generate some pretty daft conversations. But because now the big challenge is to make your name as searchable as possible.

    A couple of months ago a old university pal discovered that writing two line reviews for his DVD club was the best way to up his Google ranking. No need for blogging, twittering or link farms.  In short, each review was farmed out to multiple search engines and aggregation sites, which sent his online profile soaring.

    Like the character in a forgotten chapter of Oliver James's Affluenza, he now sleeps soundly, safe in the knowledge that he can fine tune his identity - and that of his four year old - to search page 1. Look out for Britain's youngest film critic, coming soon to a web site near you.

  • Start spreading the news

    We all know the impact of geocoding on the future of the internet. Just see the noise as Microsoft switches its UK mapping to Multimap.

    And while Nokia and its peers play catch up with the Apple iPhone, the device 'most likely to' is the nuvifone, Garmin's expensive bet that GPS will become as indispensable as SMS, MP3 and Facebook - sorry FriendFeed - on your mobile.

    Which is why the decision of the New York Times to code its stories so that they can be added as a layer on Google Earth is so significant. If GPS becomes a commodity found on most mobile devices, linking media to location makes perfect sense.  

    But there's more to this than simply spreading the news. It also establishes the New York Times as a global brand in a completely new way. Take a virtual spin around the planet and it's the only media corporate logo that pops up everywhere from Santiago to Minnesota to Tokyo. What's more, it inevitably connects the brand to centres of government, finance, and war zones - places that are largely familiar to most readers.

    It's a smart move for an organisation that has perhaps only two or three other competitors as the global newspaper of record. Don't be surprised to see the Godfathers of The London Times, or perhaps The Guardian, in talks with a Google competitor. Oh.

     

     

     

     

  • Take a test drive (of our new web site)

    There's more to the future of copywriting for corporate and consumer web sites than just one url. But the latest Volkswagen effort  illustrates a lot of the challenges that will face writers in the coming months as Silverlight, Flex and others gain momentum.

    First the good news. The home page is still copy led (once you get past the mildly obtrusive load bars). Four simple statements, four active verbs. You've got my interest already. But look at the shadow of the compact 4x4 lurking on the right-hand side of the page. All of a sudden I've got to manage scripting a page and storyboarding a short movie from frame one.

    Then there's the way that content is yoked to design. To begin with I struggled a bit with the dynamic animation, spinning the Tiguan around six profiles, each of which corresponds to a set of features that pop up in response to the lightest of mouse overs. But after a while it was child's play - assuming of course that your average five year old will let you near your laptop running a toy like this.

    The fluidity of the site - words, pictures, menus - is an obvious leap beyond the current generation of Flash enabled sites - take a look at Mercedes, Audi, Ford and the rest. But at least it means that we're moving away from dull wireframes and the time-honoured yell to the kitchen for 15 pages, 250 words for table five.

    A short postcript: Volkswagen made a cheeky lo-fi TV spot to promote the site. I'm not sure, but I don't think I've seen such a major brand push its new web presence to the world with such conviction.

  • High priests that twitter

    Most scientists agree that the modern human brain evolved to cope with social groups of 40, 50 or even 100 people.

    So it's hardly surprising that social anthropologists have turned their attention to social networking where one person can have hundreds, or even thousands of friends. Here's a good article in the New York Times focusing on the parallels between social networks and tribal societies.

    The focus on the spoken word is a critical one. The modern human brain evolved about 150,000 years ago, but the earliest forms of writing date back only 6,000 years or so. No surprise that this coincided with the first large settlements in Mesopotamia and modern day Turkey to ensure that laws and commandments were understood by the wider population.

    Which gets you thinking about all those alpha bloggers and twitterers vying for status. Robert Scoble today announced that he has 17,000 followers. Note the difference there between a Facebook friend and a Twitter follower. Scoble and his peers are in a position of power. They control, influence and disseminate information. Above all, they claim a deeper connection with a phenomenon that few of us truly understand.

    There may be better places to look, but I'm increasingly finding that my first page view of the day is Scoble's Twitter feed. For all the noise ("I'm on my way to the airport" etc.) I usually find at least three or four clues that set me linking through to the main technology and social media topics of the day. High priest indeed.

     

     

  • The developer/copywriter handshake

    There's a lot of talk about designer/developer harmony these days. But what about writer/designer harmony? Or even writer/developer harmony?

    In time-honoured fashion, we make sure that our copywriters spend time on secondment with our design team on creative projects. Being surrounded by Macs seems to inspire their imaginations. And you know what? They have the radio on down there.

    The next step is to get our writers plugged in with the software team. Might sound a bit far-fetched to begin with, but not when you look at the way that new development tools are, gradually, blurring the divide between development and design.

    I think we're now looking at a continuum between words, design and the Web that hasn't existed before. In the next few months, new plug-ins and development frameworks will radically transform the presentation of video, animation and information online. Understanding how the words will play a role in this fluid future of the Web is just as essential.

    Order in some extra pizza guys.

  • Foaming with rage. Quite literally

    When it comes to language, most writers have unpredictable likes and dislikes. You never know when a harmless looking word such as 'ability' is going to make your otherwise placid editor foam at the mouth in rage.

    This week the Metia editorial and content team drew up a lexicon of shame on our whiteboard.

    Most of the old favourites are there: ‘leverage’, ‘commence’, ‘massively’, ‘learnings’ and ‘non-efficient’.

    More recent additions include ‘paradigm’, ‘wellness’ and ‘place shaping’ - whatever that is. And right at the top, ‘unclarity’. Many thanks to The Most Reverend and Right Honourable the Lord Archbishop of Canterbury for that one.

    There’s more to this than meets the eye, so more on this later. In the meantime, if you really want to see how single word can drive a writer over the edge, here’s one of the editors of Slate on the abuse of 'literally'.
  • Brevity again: six of the best

    When in doubt, turn to the New Yorker. I love this article because we drill our writers in short, concise sentences. Have to confess it took me a while to gather what was going on. See how long it takes you.

    My favourite? Still Hemingway: "For sale: baby shoes, never worn."

  • Speaking in tongues

    It's a flat out Friday afternoon. No news there. But it does mean that this first post is much shorter than I would have preferred. Still, brevity goes hand-in-hand with wisdom. That's my line, and I'm sticking with it.

    Reason for this rush? Another client request to source a writer who can draft content in an unlisted language. Last week Polish and Dutch, this week Russian and Turkish. Why bother going to all that trouble? Couldn't a translation agency take the English draft and rework the copy as required?

    At Metia we prefer to use our Global Writer Network because it means that we can exercise a bit more control over proceedings for our clients. Not least because some of the English copy that comes our way, once translated from the original French, German or Mandarin, loses its way in translation.

    I need to get back to my pals at one of the Russian press agencies. In the meantime, here are a couple of examples of translations into English that have come our way in the past.

    Sometimes the copy betrays shameless bragging on behalf of the client. If only cluster servers had been around to increase operational efficiency and return on investment in the Nile Valley two millennia ago: “2000 years ago the ancient Egyptians didn't have any server clusters and had to laboriously make paper from mulberry tree bark or papyrus. Nowadays, paper manufacturing is significantly easier as it is automated: for instance, Acme AG in Oberkirch, Baden, controls its machinery with a number of XXXX servers…”

    And this one turns the surreal dial right up to 11. “Comparing apples with apples is very difficult in that environment, even trying to define what an apple is, is extremely challenging. Acme Ltd has taken advantage of a new enterprise application layer that dictates how the system will be structured. This defines what an apple is. They will have a table of apples.”

    If your head is aching, be reassured that we managed to tease clear meaning out of both examples in the final drafts, no tree bark required...